APP TIPS & TRICKS : Change your pick-up Address:
Did you know you can change the address our app auto pins?
Tap the address it says you are at, this will open a new window where you can type.
You can also pre-book an airport pick up, while your still on vacation, anywhere in the world!
Have a friend or family member who can't use the app? You can book a ride for them too! (please put their contact info into notes.)
Pre-book a ride
To pre-book, you simply tap the "now" button before confirming your request.
This will open a window where you can choose any date or time!
Please be advised the time is in 24 hour. Ie: 8pm is 20:00
Pre-booking made easy with Loyal!
You can pre-order a ride as far in advance as you like!
Please note: the app holds calls until 2 hours before your order. That way a driver assigned will be on shift at that time!
Pre-schedules pick ups CAN request a specific driver to be assigned; depending on their availability.
Often, we assign the drivers we know to be available for the next morning/work shift. If you have any trouble at all, speak with dispatch/customer service at:
(289-501-1410) about arranging a steady driver for your week(s).
In Town flat fee
$12.00
Anywhere in town! (within boundaries) $12 all inclusive flat fee
"on-the-way" stop
$2.00
Need to stop at the ATM, or drive-thru Tim Hortons? Stops along the way are a flat $2.00 fee.
Wait time
$5.00
10 minutes of waiting for a passenger at the pick-up, or any location is $5.00
App can't find a driver? We’re here to help!
Text or Call 289-501-1410 for assistance
OR
Try pre-booking your call for 15-30 minutes from now but place in your notes, "I'm ready now"
Try pre-booking your call for 15-30 minutes from now but place in your notes, "I'm ready now"
What's happened is that all drivers may be busy with a passenger and unable to accept your booking. PRE-ORDERS are seen by all active drivers on shift. They could be as close as 2 minutes away once they safely drop off their passenger!
This avoids you trying the app over and over to find an available driver!
Pre- order with a note that your ready for pick-up ASAP!