Meet The Team:

Jake La France - President & Chief Executive Officer (CEO)

Oversees overall business strategy and operations, with final authority on major decisions and payroll.

Born and raised in St. Catharines, and a resident of Niagara for 34 years!
A loving Husband & Father of 6 beautiful kids!

~ Nothing in life is easy, everything in life comes with 100% effort! ~

Brandy Gray - Vice President & Chief Operating Officer (COO)

Leads operations and handles all driver and customer complaints, refunds, and resolutions

Graduated Valedictorian with the highest GPA of her class, majored in English; Studied Child psychology. Scenic Artist and owner of, "Creative Painting Murals and More" since 2006.
Loving wife and mother of 6.

"Your most important assets aren't your clients; it's the loyal people who represent you. If you take great care of your them, they will take great care of your clients."

Kathleen Commerford - Operations & Dispatch Manager

Manages weekday dispatch, trip pricing, driver coordination, and complaint resolution. Second-in-command to Brandy.

Has been Managing Loyal Transportation for 5 years as a valued asset, Kathleen is hard-working, Extremely customer oriented and dedicated to making Loyal your go-to rideshare company.

Logan Gray - Accounting Manager

Collects weekly cashouts from drivers and maintains detailed income records.

Gavin Hill – Weekend Operations Coordinator

Oversees weekend dispatch and driver coordination to ensure smooth operations.

Melody Gray - Licensing & Regulatory Reporting Coordinator 

Prepares monthly trip reports for Niagara Region and manages the Driver of the Month award.