Policy

Company Policy

Additional Charges:

$2.00 / per 'on the way' stop
$5.00 / for 10 mins of wait time
-All fares are Tax inclusive- 

*TNC driver shall not give out personal number to clients to contact for a ride.* 
*Lost object(s) shall be returned to the police station office within twenty four (24) hours of its discovery.* 
*Drivers must comply with the accessibility for Ontarian's with Disabilities Act, 2005 as amended.*


Receipt - is electronically provided via the App directly to the customers email . Drivers must accurately input the amount received at trip's completion.

In compliance with 'Niagara Regional By-Law 373-2018' 

Method for calculating Fares: based on time from point A to point B; as well as current gas pricing in Niagara. 
Changes will not be made to pricing without 30 days notice to both passengers and drivers.*
Drivers must have Price list -in-car- for transparency.

Cash Up Front policy: to adhere to Niagara Regional By-Law 373-2018 surrounding Transportation Network Companies, Loyal Transportation drivers MUST receive payment upfront to 'confirm trip cost' prior to ride. 

Be advised:  the personal information collected by Loyal Transportation may be disclosed to the board for purposes of Licensing enforcement when the passenger obtains transportation services within or from the Niagara Region.

Refusal of Service:  each and every situation must be measured on its own merit by the driver. 
The TNC driver shall serve the first person requiring the service, except when the prospective passenger: 
(a) Is disorderly or abusive; or 
(b) Is in possession of an animal other than guide animal, and you do not agree to take animals within your vehicle 
(c) Refuses to state his final destination upon entering the car;  
(d) Has not paid a previous fare;  
(e) Refuses to pay in advance; 
 (f) The driver fears for his safety.  


Criteria applied to Drivers and Vehicles

TNC Drivers: Must be familiar with the Niagara Region and a Niagara area resident. 
All Contractors shall be neatly dressed, well-groomed, neat and clean in personal appearance.
Must pass a criminal background check (have no on-going/current charges) and a Vulnerable Sector Check.
Drivers must provide proof of valid Ontario license - G licensed drivers are accepted.
Ownership, Insurance and TNC license must be in car at all times.

TNC Vehicles: 

 Drivers must insure that their vehicle is clean, inside and outside weather permitting.
All TNC vehicles must be free of body damage, and any damage must be reported and repaired within thirty (30) days.
Identifying Loyal vinyl logo must be displayed on the vehicles back window.
All seatbelts are to be functional and available for use by passengers at all times. TNC drivers are responsible for ensuring that passengers under the age of 16 are wearing seat belts. 
Safety Standards Certificate provided Annually.

 INSURANCE POLICY REQUIREMENTS 

Our Commercial policy requires that each TNC driver must have a minimum of 2 million Liability coverage insurance policy as well as a 6A or 6U endorsement to allow for ride-sharing in their personal vehicle.
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